Profinity understands that you have entrusted us with personal information that is both important and confidential. We take our responsibility to protect your information extremely seriously. We are committed to keeping non-public personal information about you secure and confidential

We thank you for entrusting us with your financial affairs, and we are committed to safeguarding the privacy of our Customers, mobile APP Users, and Site Visitors. When you interact with Profinity or any of its affiliates (hereinafter referred to as Profinity), through websites and/or mobile applications, owned and controlled by Profinity, Profinity handles personal information in accordance with the practices and safeguards described in our Privacy Policy.

This online privacy policy explains what information about you we collect, and how we use and protect it in mobile and internet commerce. Our online and mobile privacy practices strictly abide by the terms of our privacy notice.

Quality Policy:

- Continue to achieve high levels of satisfaction for our clients and help them achieve their financial goals through the right investment or financial advisory services.

- We aim to make financial products easily accessible and understandable to all. We are committed to delivering the highest quality solutions to meet our client’s investment or financial needs.

- To realize this, we strive to continually review and update our processes, improve the competence of human resources and the effectiveness of quality management systems, ensure compliance with all regulatory requirements, and optimize technology and infrastructure, thereby enhancing customer satisfaction.

- Being responsive to internal and external issues that influence our organizational performance.

- Review the Quality Policy periodically to ensure it remains appropriate to the scope of the Organization. The Top Management will review the Quality Policy from time to time. Our client’s growth is our objective.

How we collect information from you:

From time to time, we may collect a variety of personal information about you, including:

- Information we receive from you on applications and forms, via the telephone, and through our websites;

- Information about your transactions with us, our affiliates, or others (such as your purchases, sales, or account balances)

Generally, you may visit Profinitygroup.com anonymously and obtain information about our Company and products and services without providing any personal information. However, in a few sections of our website, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is completely optional for you to participate. We collect personal information from you in a number of ways:

- Request a Call back: We ask for your name and contact details if you wish to inquire about our services or want to be part of our group either as an associate or as a customer via Support.

- Contact Us: When you request us to contact you through the Contact Us Form, we ask you for some personal details which may include your name, email address, address, phone numbers, and your comments.

Information sharing within the Profinity family of companies:

We selectively share your information with Profinity Group affiliates. Profinity and its affiliates together offer you a host of financial services and products to help you meet your financial goals.

Many clients within the Profinity family of companies do business with more than one affiliate of Profinity to meet individual needs. When appropriate, Profinity may share information we collect about you within our family of companies to help you serve better.

How we share information about you outside of the Profinity family of companies:

We do not disclose your non-public personal information, except as permitted by applicable law or regulation. For example, we may share this information with others to process your transactions. We may also provide this information to companies that perform services on our behalf, such as printing and mailing, marketing surveys, or to other financial institutions with which we have joint marketing agreements. We will require these companies to protect the confidentiality of this information and to use it only to perform the services for which we hired them

We provide access to information about you to outside companies and other third parties in certain limited circumstances, including:

- To help us process transactions for your account;

- When we use another company to provide services for us, such as printing and mailing your account statements;

- When we enter into a joint marketing agreement with another financial institution to provide you with a financial product or service. We only make such agreements with companies that we believe can help us provide a financial product or service that will benefit you;

- When we believe that, in order to help you serve better, we may appoint an outside agency to gather feedback from you on how you feel about our products and services and similar information.

How to Protect Against Phishing:

What is phishing? Phishing is the illegal attempt to mislead individuals into providing personal or financial information, such as account numbers, passwords, and Social Security numbers, often through deceptive emails or fraudulent websites. Phishing attacks frequently take the form of emails that appear to originate from reputable financial institutions or companies. Most phishing attempts pressure you to update or verify your account information, usually by following a link in an email that leads to a fake website designed to look legitimate.

How to Identify a Phishing Attack:

Numerous phishing attacks are active on the internet, and recognizing them is crucial. Here are some common signs and tactics used by phishers:

- Urgent or Shocking Tone: Phishing emails often use urgent or shocking language to pressure individuals into immediate action regarding an account-related matter. Phishers rely on the fact that people may react quickly without thinking.

- Suspicious Attachments: Be cautious when receiving emails from unknown senders that contain attachments. Unsolicited email attachments frequently carry viruses or malware. Do not open them.

- Pop-Up Windows: Phishers sometimes create pop-up windows that falsely claim to be part of a legitimate company's website. These windows typically request personal information. Always verify the authenticity of such pop-ups.

How to Report a Phishing Attack:

If you suspect that you have received a fraudulent email from Profinity and its affiliates, please contact us at info@profinitygroup.com . If you believe that any communications with or from Profinity have resulted in identity theft, please call us immediately at 7985789789.

Review of Privacy Policy:**

We conduct periodic reviews of our Privacy Policy, and any updated versions will be posted on our application. We encourage you to check back periodically for updates to stay informed about our privacy practices.

Personal Information & Image Policy:

We, at Profinity App, with the consent of our users, store images of the information uploaded by them. As in the sphere of financial services, we are compliant with the Know Your Customer (KYC) procedure at the time of user acquisition and onboarding.

To enable users to perform transactions and activate the in-app Profinity App cash wallet, it is mandatory to complete the “Sign up KYC” for identity verification. The Sign-up KYC procedure, with the consent of the user, requires images of ID and bank proofs. Profinity App only stores such price-sensitive images for the verification of the user’s identity. The stored data is secure and is not used for sale to any third parties.

Moreover, Profinity App never obligates a user to complete his KYC if the user wishes to access financial services and activate the wallet and is comfortable with sharing their ID proofs by uploading images in the Sign-up KYC section under the Personal Information details of the users.

Profinity App has also guided the departments of KYC to follow the compliance of data privacy, and all the actions taken, performed or communicated to and by the employee have to fall under the guidelines respecting users right to privacy for their personal details and information.